FAQ
🛒 Orders & Shipping
Q: How long does shipping take?
A: Most orders ship within 3–5 business days, and delivery typically takes 5–10 business days depending on your location and the size of the item. Larger products like pool tables or simulators may take a bit longer due to freight shipping.
Q: Can I track my order?
A: Absolutely. Once your order ships, we’ll send you a tracking number by email so you can follow your delivery every step of the way.
💳 Payment & Pricing
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: 100%. Our website uses SSL encryption and trusted payment processors to keep your information safe.
🧰 Products & Setup
Q: Do your tables and simulators require assembly?
A: Some products do require light assembly, but don’t worry — we include clear instructions and offer professional installation options on select items.
Q: How much space do I need for a pool table or simulator?
A: We recommend at least 4–5 feet of clearance on all sides of your pool table for comfortable play. For golf and car simulators, we’ll help you plan your setup to ensure the best experience.
💬 Support & Contact
Q: How can I contact customer service?
A: You can reach us anytime at [your email] or through our Contact Us page. We’re always happy to help!
Q: What are your customer service hours?
A: Our team is available Monday–Friday, 9 AM–6 PM (MST). We do our best to respond to all inquiries within one business day.
🎁 Promotions & Accounts
Q: Do I need an account to place an order?
A: Nope — you can check out as a guest. But creating an account lets you track orders, save your favorites, and earn rewards on future purchases.